Olive oil directly from Crete - olive grove Grigorakis family

Cancellation Policy

Agreement on bearing the costs when exercising the right of withdrawal

If the customer is a consumer, he has a statutory right of revocation for distance contracts. If the customer acts as a consumer and exercises his right of revocation, he shall bear the costs of returning the goods.

In addition, the regulations apply to the right of withdrawal, which are reproduced in detail in the following

A. Cancellation Policy


 You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name of the entrepreneur, address, telephone number and e-mail address] by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation I

f you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

Place of jurisdiction

For all disputes arising from the contract between the seller and the customer, German law applies. If the customer is a consumer, this choice of law only applies if this does not deprive mandatory consumer provisions of the country in which the customer has his habitual residence (favorability principle). The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

Cancellation form

If you want to revoke the contract, please fill out the linked form and send it back by email to info@kroussos-crete.de

Download cancellation form